ks99 Responsible Gaming —
Your safety is our priority
ks99 believes gaming should always be for enjoyment. Our safety tools and guidelines help you play safely within your limits.
Let gaming be fun, not a problem
At ks99, we see gaming as a healthy form of entertainment. Our goal is for every player's experience to remain safe, enjoyable, and in control. Gaming should never get in the way of other life responsibilities — family, work, and financial planning.
We understand that gaming can become an addiction in some cases, and that is a serious issue. That is why ks99 has put in place a number of protective tools and policies on its platform to help players enjoy games consciously and responsibly.
On this page you will learn how to set deposit limits, use self-exclusion, take a time-out, and contact our support team when needed. Keeping you safe is ks99's first and foremost priority.
Control is in your hands
Use the safety features available on the ks99 platform to ensure a secure gaming experience.
Deposit Limit
Set a cap on how much you can deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded — this protects you from going beyond your budget.
Time-Out
Want to take a break for a while? Use the time-out feature to temporarily close your account for anywhere from 24 hours to 30 days. Come back normally after the break.
Self-Exclusion
If you feel gaming is having a negative impact on your life, use self-exclusion to keep your account closed for an extended period. This decision takes courage.
Age Verification (21+)
ks99 strictly prohibits gaming by anyone under 21 years of age. Age verification is mandatory when opening an account. Protecting minors is our responsibility.
Activity History
View your gaming history, deposit and withdrawal records, and time spent at any time. Stay aware of your own habits and take action when needed.
24/7 Support
For any issue or concern about gaming, our support team is always ready. Contact us via live chat or at [email protected] — assistance is available in Bengali.
21+ — Strict age policy
The ks99 platform is for players aged 21 and above only. This is not just a rule — it is our ethical responsibility. Gaming by minors can harm their mental, financial, and social development.
We require proof of age during account verification. If anyone creates an account using false information, that account will be permanently closed and deposited funds will not be returned.
If there are children or teenagers in your home, keep password protection enabled on your devices and never share your login details.
Advice for parents
To keep your children or younger family members away from online gaming:
- Use parental control software on computers and phones.
- Never share your ks99 account password with anyone.
- Log out after every session.
- If you suspect anything, notify the support team immediately.
Deposit Limits & Self-Exclusion
Setting deposit limits
At ks99, you decide the maximum amount you will deposit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the set period ends — however, reducing it takes effect immediately.
- Daily limit: the total amount you can deposit on a given day.
- Weekly limit: the total deposit cap across a week.
- Monthly limit: setting the total deposit amount for a month.
- Requests to increase a limit take a set cooling-off period to come into effect.
Self-exclusion process
Self-exclusion means you are voluntarily choosing to stop playing at ks99 for a set period of time or permanently. This is a brave and right step to take.
- Short-term break (30 days up to 6 months).
- Long-term break (6 months up to 5 years).
- Permanent exclusion — once requested, the account cannot be reopened.
- No promotional emails will be sent during the exclusion period.
- Activate exclusion by contacting the support team via live chat or email.
Recognize if gaming is becoming a problem
Ask yourself the questions below. If the answer to more than one is "yes," it is time to use the responsible gaming tools and seek professional help if needed.
Keep in mind
Asking for help is not a sign of weakness — it is a sign of strength. The ks99 support team will help you take the right steps. Contact us via live chat today or email [email protected].
The golden rules of responsible gaming
Do
- Treat gaming as entertainment, not a source of income.
- Set a budget in advance and stick to it.
- Set time limits and take breaks.
- Review your gaming log regularly.
- Be honest with your family.
- Do not hesitate to ask for help when you need it.
Don't
- Do not place more bets to try to win back money you have lost.
- Do not use money meant for rent, food, or medicine to play.
- Do not game when you are stressed or feeling low.
- Do not increase your budget under pressure from others.
- Never share your login details.
- Do not play when you are tired or under the influence of alcohol.
Responsible gaming FAQ
Need help? We are here
If gaming becomes a problem, do not face it alone. The ks99 support team is available 24/7 and ready to be by your side.